Frequently Asked Questions
Meet Glowtronics your friendly neighborhood blacklight experts from New York! We operate a design / print / cut / sew shop specializing in custom fabric printing and take pride in turning any space - from a comfy bedroom to a massive festival - into a vibrant wonderland. We love collaborating with artists, creators, brands, and businesses from around the world. That’s why we invite every business and artist to apply for a Pro account and enjoy 20% off all custom fabric products. Discover more here!
Explore our wide range of custom goods, including turntable slipmats, tapestries, banners, backdrops, canopies, bandanas, festival hoods, as well as DTF T-shirts and DTF transfers.
Find us in the U.S.A in Bohemia, NY, on Long Island.
All our products are crafted in-house and shipped directly from our warehouse in Bohemia, NY, on Long Island.
We recommend checking our FAQ for quick answers to common queries.
If your concern isn't addressed there, feel free to contact us for assistance, we’re here to help.
Email us for general info at info@glowtronics-store.com
Or for order-related concerns at order@glowtronics-store.com
Prefer a chat? Dial +1 (631) 757-0108.
We currently offer chatbot support only - live support isn’t available at the moment. Glowbot is here to help and can answer most of your questions!
Glowtronics operates exclusively online.
No need to create an account to order! You can do so as a guest. But, for a smoother tracking of your order history, we encourage you to create an account.
We offer two types of accounts: a Regular Customer account and a Pro Account designed for artists, creators, and businesses. The Pro Account provides 20% lower pricing on all custom fabric products, along with access to drop shipping options.
If you are a slipmat reseller, please contact us directly.
If your password is entered incorrectly more than 2-3 times, your IP gets blocked. Wait for 15 minutes and try again. Forgot your password? No worries, just reset it! If you are still having issues, connect with us at info@glowtronics-store.com or give us a call.
Log into your account, then head straight to your account details. You'll find the option to change your password there.
Log into your account, then head straight to your addresses. You'll find the option to change your shipping and billing addresses there.
If an item is unavailable, feel free to get in touch to find out when it'll be restocked or if it's been discontinued.
As soon as your chosen delivery service picks up your order, we'll update its status. You can then expect an email with your tracking number. You can also find this number in your order history.
Orders can only be modified or canceled before production begins (typically within 24 hours of placing your order). If you need to modify or cancel your order after it's been placed, please contact us at order@glowtronics-store.com. Don't forget to provide your order number! The most efficient way is to reply to the order confirmation email you received. Once production has started or the order has shipped, our standard return policy applies.
Should you end up with a damaged item, a wrong product, or any other issue, email us at order@glowtronics-store.com with your order number and any pictures/documents related to the issue. We'll do our best to resolve the issue in a timely manner.
We've arranged daily pickups from USPS, FedEx, and UPS, negotiating the best rates to ensure you get the best prices.
FedEx shipping rates available for Ground, 3 Day, 2Day, 1 Day
UPS shipping rates available for Ground, 3 Day Select, 2nd Day Air, Next Day Saver
Yes! We do offer worldwide shipping. We have shipped worldwide for over 19 years and are very knowledgeable with international shipments.
All our products are shipped from the U.S.A directly from our warehouse in Bohemia, NY, on Long Island.
Important info alert! Customs duty costs aren't part of our shipping fees. These charges come from the carrier and aren't linked to Glowtronics.
We want you to love your Glowtronics purchase! If something isn’t quite right, here’s what you need to know about returns, exchanges, and order changes.
Eligible Returns
- Returns are accepted only within 30 days of delivery.
- Eligible items:
- Unused blank slipmats
- Unused premade (preprinted) slipmat designs
- Items must be returned in original condition, with no signs of use, installation, or wear.
Non-Returnable Items
Some items are final sale and cannot be returned or refunded:
- All fabric-based products, including printed fabric and event/specialty textiles
- Custom or made-to-order items
- Any item that has been used, installed, or altered
Glowtronics is not responsible for lost, stolen, or damaged items after delivery.
A refund will be issued if you cancel or modify your order prior to production, or if your return has been approved. Approved returns may have a restocking fee of up to 25%. Original shipping costs are non-refundable.
Orders can only be modified or canceled before production begins (typically within 24 hours of placing your order). Once production has started or the order has shipped, our standard return policy applies.
We accept all major forms of payment including payment by credit cards (Visa, Mastercard, Discover, Amex), Paypal, Paypal Later, Venmo, Google pay, Apple Pay.
Yes we do accept international credit cards.
As a regular customer you will only pay sales tax in the state of NY, unless you are exempt. (Resellers and Pro accounts are typically exempt)
Log into your account, then head straight to your addresses. You'll find the option to change your billing addresses there.
Typically this issue is due to the address not matching correctly to your card.
We do offer reseller pricing on our custom and blank slipmats. Please contact us directly if you're interested in signing up for a reseller account.
Reseller pricing kicks in at 100 QTY slipmats
USA Domestic Shipping
Yes - If you have a reseller account with us we can ship using your UPS & FedEx account info.
International Shipping
Yes - If you have a reseller account with us we can ship using your UPS, FedEx or DHL account info or you can email us the shipping labels for the shipment.
Freight Shipping
Yes - If you have a reseller account with us you can schedule a shipment date with us and setup the freight shipment. All you need to do is send us the Bill of Lading documents, we'll take care of the rest.
The Pro account is designed for artists, creators, brands, and businesses that regularly order custom fabric products. Pro members receive 20% off all custom fabric products, with streamlined ordering and production handled by our team.
Pro account members receive 20% off all custom fabric products, with drop-shipping to clients and priority service included. We handle production, packaging, and worldwide shipping, with daily pickups from USPS, FedEx, and UPS using our negotiated rates. Ideal for print-on-demand workflows with no inventory, as well as scalable wholesale production.
Pro pricing applies to all custom fabric products: tapestries, banners, backdrops, large-formats, canopies, tent covers, table covers, bandanas, festival hoods, t-shirts, fabric by the yard, pickleball custom net covers and backdrops, and tennis net covers and backdrops. Custom slipmats, blank slipmats, and pre-made fabric products are not eligible for Pro pricing.
Yes! We can ship orders directly to your customers. Simply select “Ship to a different address” at checkout and enter your customer’s shipping details. We’ll take care of the rest.
Artists and businesses are welcome to apply. Fill out the Pro account application form and tell us about your work. Once approved, you’ll receive access to Pro pricing and benefits. It generally takes less than 24 hours to be approved.
We currently do not but are working on it. At present you would need to receive the order, place it on our website and add your customers "Ship to" address. We'll handle the shipping.
We offer a diverse range of premium fabrics stocked in-store:
- Matte (280gsm 100%poly): thick, wrinkle-free and slightly stretchy - ideal for tapestries, backdrops and table covers
- Matte Fire Retardant: super strong and reliable - ideal for your trade show and festival decor
- Lycra (280gsm 87%poly 13% spandex): soft and super stretchy (stretch up to 20% in 4 direction) - ideal for canopies
- Lycra Fire Retardant: high performance stretch and durable - ideal for your trade show and festival decor
- Satin: thick and shiny - ideal for tapestries with a glossy finish
- Mesh: partially see through and super stretchy - ideal to layer with other fabrics
- Double Brushed: soft and comfy - ideal for apparel
IMPORTANT NOTE: Fabrics are prone to shrinkage (around 3% - 4%). Your tapestries may not be the exact file size when pressed.
Yes all our Fire Retardant fabrics are NFPA 701 certified and are manufactured to slow burn or self-extinguish when met with an open flame. We can provide the certificate if needed, just reach out to us.
If you need anything specific that is not listed on our website, let us know and we will see if we can source it for you. We have access to any types of fabric for any kind of project. Just contact us with the specs needed and we'll source the best fit for you.
Yes - our fabric are suitable for outdoor use. After heavy long periods of time within the UV rays (sun) you will start to notice sight fading of the colors. This is typical with most printing that is not UV protected.
We do not stock waterproof fabrics at the moment, but can special order for you large project.
Our tapestries are provided with 1" double stitched hemmed edges and corner grommets as a standard feature. However, you have the freedom to request tapestries without certain features.
We offer several hanging styles for our large-format prints, such as grommets, pole pockets, loops, or velcro. We encourage you to reach out to us for any specific hanging requests.
We use black thread, elastic trim and loops on all our fabric products by default. We can only accommodate using threads of different colors for large orders of tapestries. We can accommodate white trim and loops if needed on canopies.
Our grommets are made of brass and oxidized black for a unique look to match our brand.
Our canopies come with a black elastic trim around each piece for enhanced stretch and elasticity, and are fitted with loops every 20 inches and carabiners to ensure secure connections. We also provide a center rings when needed.
Our sizes are standard and can't be changed. We offer the sizes shown on our website (S, M, L). For larger projects, additional sizes (XL, XXL, XXXL) not listed are available. You can download our templates here.
We do offer white fabric as an option without print. The production process being the same as our printed canopies, it would be the same cost as with print.
We use dye sublimation to print fabric. This involves printing a full-color image onto a transfer paper, which is then positioned on white fabric and run through pressure rollers at high heat. This method ensures the image is permanently integrated with the fabric fibers, offering vibrant colors and superior durability against washing and wearing. Our printing services include either the use of regular inks for accurate color matching or UV inks that enable your prints to glow in the dark under a blacklight.
Yes! Dye sublimation offers extensive flexibility in color and design capabilities. It supports full-color printing, including complex gradients and photorealistic images, without any additional cost per color.
Our printing capabilities cater to any size, with the only constraint being our printer's width. For satin fabric, we can print up to 56" in width without a seam. For all other fabrics, we can achieve a seamless print up to 60" in width. Any prints beyond these dimensions would necessitate a seam.
Fabrics such as satin is very shiny but the downside is that it is prone to creases. Thankfully, all our fabrics, including satin, are designed to be both washable and safe for the dryer. Simply wash and dry them as you would normal clothing to remove any creases.
We prioritize durability and convenience. Our fabrics are designed for longevity and ease of care. They can withstand regular wash and dry cycles while maintaining their vibrant colors. To keep them in prime condition, normal laundry care is all that's needed. If additional care is needed, we advise a gentle, low-heat ironing on the reverse side.
At Glowtronics, we're not just designers - we're solution finders. Our expert team will conduct comprehensive assessments to consider feasibility, cost, material, hanging style, and setup. We collaborate closely with you to find the most effective ways to translate your vision into reality. Send us a detailed plan of your project at info@glowtronics-store.com and we'll be in touch.
Our fabric is originally white and blank. We solely print on one side, keeping the other side as a plain white
Our product range includes 9oz, 12oz, and 21oz white felt slipmats. We also offer cork, rubber cork, rubber slipmats, and black felt slipmats. Please note, black felt slipmats can only be printed using screen printing.
We stock 7", 10" & 12" Slipmats.
We supply the largest variety of slipmats in the world. We categorize our slipmats in 4 categories: Mix DJ, Scratch DJ / Portablist / Listening / High Fidelity. We also offer custom engineered slipmats, please contact us with your ideas and we'll make them a reality.
Yes - we are the world leader in custom slipmat production. We can print any full color high-resolution artwork file you send us.
Dye Sublimation Regular Printing
Dye sublimation printing is used for nearly all our slipmats, delivering unparalleled quality. By dyeing the slipmat's fibers, we create a fade-resistant print that lasts through the product's lifetime.
Dye Sublimation UV/Blacklight Active Printing
Our UV/Blacklight Active dye sublimation inks take the standard dye sublimation printing to a new level, making your slipmat glow in the dark with the same high quality.
Silk Screen Printing
Despite its lesser quality and potential to wear down the artwork and vinyl grooves over time due to ink residue on the top of the surface, silkscreen printing is sometimes the only feasible method for custom slipmat projects.
Black slipmats require silk screen printing, and this also applies to special pigment inks like glitter. If you're planning a custom slipmat project, we're prepared to help you decide on the most effective printing method.
You can have multiple designs within your order for no extra fees.
Yes we can print on both sides of the slipmats, with the exception of the 9oz slipmats due to their thinness. Important disclaimer : we suggest dark or intricate designs for 2-sided slipmats to lessen the impact of potential speckles. These speckles can occur during mass production from heat pressing, ink transfer, or dust in the felt fibers and are more prominent on light colors. Adjusting your design can help reduce speck visibility, but their complete absence can't be assured.
For your convenience, all our templates are accessible here and ready for download whenever necessary.
You have the possibility to order a pack of blank slipmats of different style and size here. A sample pack is for registered companies only. Before a sample pack order is released to ship, we must be able to verify your company information.
We use Direct to film (DTF) to print our t-shirts. We utilizes a heat-press process to imprint durable designs onto fabric, exhibiting no cracking when stretched. Our rigorous washer and dryer tests on various garments confirm the ink's resilience, maintaining quality for up to 60 washes without degradation.
Yes! You can buy DTF transfers only and press yourself. A gang sheet allows you to combine and print multiples of the same artwork or different art files simultaneously. Images can be full-color graphics, including full-color photos, gradients, ombres, and effects.
In the dye sublimation process, a full-color image is printed on transfer paper, placed on white fabric, and processed under high heat through pressure rollers. This technique permanently integrates the image with the fabric fibers, providing vibrant colors and enhanced durability.
Our blank fabrics are white and printed on one side only - our felt slipmats being an exception, allowing for prints on both sides. Note that we are specializing in fabric printing. We do not currently offer vinyl or paper printing.
We use water-based UV inks and regular inks.
DTF utilizes a heat-press process to imprint durable designs onto fabric, exhibiting no cracking when stretched. Our rigorous washer and dryer tests on various garments confirm the ink's resilience, maintaining quality for up to 60 washes without degradation.
We use water-based UV inks and regular inks.
We use UV inks to make your printed products react to blacklight. Understanding how UV inks work is the essential to achieve optimal results. These inks are lighter than the regular ones, so we recommend enhancing the saturation in your design to increase vibrancy and color intensity. It's important to bear in mind that light and pastel shades may not glow as brightly under blacklight. For a comprehensive understanding of color reactions under blacklight, we suggest reviewing our color charts before designing.
Yes - we have a color chart available to download for each printing method.
Click here to download our color chart for dye sublimation printing
Click here to download our color chart for DTF printing
The top chart shows a digital file, the middle one its daylight appearance using UV inks, and the bottom one its blacklight exposure. The central colors are most UV-reactive and thus recommended for optimal glow.
100% Yellow, 100% magenta as well as lime green hues are the colors that react most significantly to UV/Blacklight, thus offering the brightest glow.
Under blacklight, blue and purple tones tend not to glow significantly. White - which is the absence of inks, reflects the blacklight, resulting in a blue-ish appearance. Light pastels and grey also lack strong glow and turn also blue under blacklight. Interestingly, the more blue a color contains, the less it glows.
Color shifting is common when printing with UV inks, making a perfect color match impossible. Some colors will shift more than others. Notably, red tends to appear orange in daylight but distinctly red under blacklight. Download our color chart for better understanding of color shifts.
Our seasoned team of designers can assess your file's colors and confirm their UV suitability if requested. They're ready to help you tweak and correct colors when needed.
Please note, our UV printers strictly use UV inks. This means we cannot create prints where only specific portions are blacklight active, nor can we mix regular and UV inks.
For optimal results, we recommend providing an RGB file. Our printers excel at converting these into CMYK, rand maintaining the original color intensity.
The following formats are accepted: .ai, .eps, .jpg, .pdf, .png, .psd, .tiff
For fabric items like tapestries, backdrops, and canopies, a bleed isn't required for successful production. While slipmats can be produced without a bleed, its inclusion is recommended. Please use our template to meet our production standards. Templates can be found here.
To ensure a sharp print, all artworks should be to the size chosen in your order and at 150DPI.
Use our uploader on the product page design for a streamlined process - it supports up to 500mb. If the file is larger, insert a download link in the design notes. If upload issues arise, kindly respond to your order confirmation and email us your artwork as an attachment or with a download link.
We recommend to provide a download link via WeTransfer, Dropbox, Google Drive etc.. in case you need to send us large files.
